We also can be reached by phone at (888) 587- 7891 Monday - Friday 8:00 - 5:00 EST
6600 Stockton Rd. Fairfield, OH 45014
Toll Free: (888) 587-7891 Local: (513) 769-7470 Fax: (513) 769-7401
On new items sold with a manufacturer warranty the customer has the option to contact the manufacturer directly or Universal Industrial Supply, Inc. for a period of 90 days. After this time period you must contact the manufacturer directly. We are not responsible for stock levels or market availability on replacement parts.
Special orders can not be canceled, changed, returned or refunded. Due to the limitations of special ordered items, all warranty issues will be referred to the product manufacturer.
Original packaging must be with the item for return. Universal Industrial Supply’s original packing slip must also accompany the item. Customer must have obtained a Return Goods Authorization number from Customer Service at 1-888-587-7891. The RGA number must be written on the internal packaging of the product. All returns are limited to 90 days after purchase date.
Universal Industrial Supply, Inc. will not be responsible for product that has been damaged or missing after signed delivery has been issued. Shorted or damaged items will be investigated by Universal, but does not guarantee replacement.
Universal will not be held responsible for invoiced orders after the product has left our facilities including, but not limited to, missing or damaged products. The shorted or damaged items will be investigated by Universal, but does not guarantee automatic replacement.
Damaged items resulting from improper storage, handling, improper installation, fire, product modification, and or acts of God, will not be considered our liability and will not be covered under Universal’s warranty.
Universal Industrial Supply uses Google Analytics analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. Google Analytics only passes this information to other Google products.
If you are a registered user and have forgotten your password, go to the Login page and click the "Forgot Your Password?" link. Type in your user ID and click "Send Request". The site will e-mail your password to the registered e-mail address in about 5 minutes. If you do not know your user ID please contact customer service.
Our office hours are 8:00 AM till 5:00 PM Monday through Friday. Our website is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience
Orders can be tracked from the My Orders link on the navigation bar. This link is available once you log into the site. You can also e-mail us at customerservice@uis-safety.com
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information
To change your shipping address, you must contact our customer service. At this time there is no way to update this via the web site.
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